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One Of The Sri Lanka’s First Omni Channel Live Chat Platform

January 6, 2026
in Business
Reading Time: 1 min read
One Of The Sri Lanka’s First Omni Channel Live Chat Platform

One of the Country’s First AI-Powered Omni-Channel Live Chat Platforms.

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LeniChat has emerged as one of the country’s first AI-powered omni-channel live chat platform, built to help businesses respond instantly, convert more leads, and support customers across multiple messaging channels – all from one unified inbox.

The platform integrates seamlessly with WhatsApp, Instagram, Messenger, and website chat and other platforms, enabling businesses to:

  • Automate responses
  • Qualify and route leads
  • Summarize conversations
  • Reply to customers instantly with AI

With advanced WhatsApp automation, businesses can now respond to inquiries in real time, send automatic follow-up messages, run targeted broadcast campaigns, and track engagement and performance – all from within Lenichat.

Lenichat also includes powerful capabilities such as smart workflows, real-time collaboration tools, analytics, and AI-generated replies – helping sales and support teams operate faster, stay consistent, and deliver stronger customer experiences.

Since its rollout, Lenichat has already supported early adopters across multiple industries, improving response times, increasing customer satisfaction, and driving new revenue opportunities.

Kevin George, Founder of Lenichat, shared the motivation behind building the platform:

“Businesses today communicate across many channels – especially WhatsApp – yet most still struggle to manage conversations efficiently. We built Lenichat to simplify that experience and ensure no message, opportunity, or customer ever gets missed.”

Lenichat represents more than a live chat tool – it marks a step forward in enabling smarter, automated, and scalable customer communication for modern businesses.

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